Frequently Asked Questions

🚚 Orders & Shipping

How long does delivery take?
As a dropshipping store, your order is dispatched directly from our supplier to your door. Estimated delivery times are:
- South Africa: 10–20 business days
- International: 15–30 business days
Delivery times may vary due to customs clearance or courier delays. We appreciate your patience!

Do you ship internationally?
Yes! We ship to 200+ countries worldwide. Shipping costs are calculated at checkout based on your location.

How do I track my order?
Once your order is dispatched, you'll receive a tracking number via email. Please allow 3–7 days for tracking to update in the system.

Can I change or cancel my order after placing it?
Orders are sent to our supplier quickly after placement. Please contact us immediately via our Contact page if you need changes — we'll do our best to help before dispatch.

🔄 Returns & Refunds

What is your return policy?
We offer refunds within 14 days of delivery for items that are damaged, defective, or incorrect. As a dropshipping store, you generally do not need to return the item — we resolve issues directly with our supplier on your behalf.

How do I request a refund?
Contact us via our Contact page with your order number and a photo of the item. Our team will respond within 2–3 business days.

When will I receive my refund?
Approved refunds are processed within 10 business days back to your original payment method.

👗 Products & Sizing

How do I find my size?
Each product page includes a size guide. When in doubt, we recommend sizing up for a more relaxed fit. Still unsure? Contact us and we'll help.

Are your products good quality?
All products in our catalog are sourced from vetted suppliers and are quality-checked at the supplier level before dispatch. If you receive anything that doesn't meet your expectations, contact us and we'll make it right.

What if an item I ordered is unavailable?
In the rare event a supplier is out of stock after your order is placed, we'll notify you immediately and offer a full refund or an alternative product.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit and debit cards via Yoco, PayPal, and Payflex (buy now, pay later). All payments are encrypted and secure.

Is it safe to shop on Bazaarhubo?
Absolutely. Our store uses SSL encryption and all transactions are processed through trusted, secure payment providers. Your personal and payment information is always protected.

Do you offer instalment payment options?
Yes! Payflex is available at checkout, allowing you to split your purchase into instalments.

📦 Other Questions

How do I contact customer support?
You can reach us anytime via our Contact page or email us at info@bazaarhubo.shop. We aim to respond within 24 hours on business days.

Do you have a loyalty or rewards programme?
Not yet — but great things are coming! Sign up for our newsletter to be the first to know about promotions and rewards.